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FAQ's (Frequently Asked Questions)
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Why "Zaptext"
We started life by enabling our clients to send (or "Zap")
text messages to their contacts. Thats only a small part of
what we now do , but .. the name stuck.
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What is our business philosophy ?
It's summed up in these three principles :
1) Quality
We strive to provide exceptional products and services that are architecturally robust, configurable, imbued with longevity, and which allow our customers to achieve their goals.
2) Integrity
We uphold the highest standards of integrity in all of our actions.
We are not prepared to "win at any cost".
3) Personal Relationships
We develop relationships that make a positive difference in our
customers’ lives, and we realise that by challenging our customers
assumptions, we can go further.
We are interested in long term relationships with clients, rather
than "quick wins".
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Is Zaptext an "SMS gateway"
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Zaptext certainly gives you that service, however it is MUCH more
than that. It's a complete environment which allows you to nurture
your business relationships by gathering information about your contacts,
and communicating with them in richly personalised ways using new
digital media (SMS, Zap-Flyer e-mail) and documents and reports.
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What does SMS stand for ?
Short Message Service. A service which originated
on pagers (remember them?), to alert telephone engineers about system
issues. Telco's were taken by surprise at how quickly SMS became a
cultural norm.
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Why "Relationship Technology"
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The dictionary definition for relationship is " a state
of connectedness between people ". By using Zaptext web
and mobile technology, we empower your organisation to achieve that
connectedness.
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How long does an SMS take to reach the
cellphone ?
95% of messages reach the phone within 2 minutes of sending (and many
within a matter of seconds). The number of stages involved is complex,
global, and ultimately, depends on the load and performance of the
relevant telco's SMS centre.
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Who owns Zaptext ?
Zaptext is privately owned. |
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